12" Kissing Ball Holiday Greens

Ordering live plants online should feel exciting, not stressful! We only ship healthy, well-rooted trees and plants!

Beware- not all plant nurseries are the same! Others can cut corners to save money:

• We never ship bareroot plants
• We never cut roots to fit into a small box
• We always ship plants with healthy, developed roots so they establish faster at your home
• We focus on plant health first- not minimizing shipping costs

A strong root system is the foundation for long-term success, and we believe your plant should arrive ready to thrive- not struggling to recover from shortcuts.

How we Select Your Plants

Once you place your order, our nursery team selects your plant and inspects it to make sure it meets our quality standards. Every plant we ship is chosen for:

• Strong health and vibrant foliage
• A well-developed root system
• Correct sizing based on your order

We take pride in sending plants that are ready to succeed when they arrive at your home. We try our best to exceed your expectations!

Once your plants are selected, we give them a drink of water before their journey. Then, we wrap each plant's roots up in a plastic bag, so that they do not dry out during shipping.

Carefully Packed & Protected

Live plants can’t be packed like ordinary boxes, so we do it differently.

Your plant is carefully secured inside a strong shipping box to protect it while traveling. Packaging may include:

• Support materials for stability
• Protection around the pot and roots
• Reinforced boxing for added protection

For larger trees, we use oversize boxes designed to safely accommodate the size and structure of your plant during shipping.

Sometimes, you will receive multiple plants inside a box. This is helpful because it can evenly distribute the weight throughout the box, which helps keeps the plants safe and secure throughout delivery.

Fast & Reliable with FedEx

Most Nationwide Plants orders ship with FedEx. Over the years, we’ve found FedEx to be the best carrier for live plants, especially larger items, because:

• They deliver quickest across the country
• They are the most gentle with live plants
• Faster transit means less plant stress

Once your order ships, we will email you tracking information so you can follow your delivery from our nursery to your doorstep.

We ship Monday through Friday. Most orders ship the next business day, unless you request a custom shipping date.

Multiple Nursery Locations

We ship from multiple locations across the country, including both the East Coast and West Coast. This allows us to:

• Deliver faster in more regions
• Reduce time in transit for your plants
• Ship large items more efficiently

How We Measure Your Trees

We measure tree height from the soil line, not including the pot.

That means when you order a 5-6 ft. tree, you’re getting a tree that is 5-6 ft. tall above the soil, not “including the container.” This gives you a good idea of what to expect when your trees arrive, and what they will look like when they are in the ground.

After Your Plants Arrive

It’s completely normal for a plant to look slightly different after shipping. Your plant has been traveling in a box, so you may notice:

• Minor leaf drop
• Soil that shifted slightly in the pot
• Temporary drooping from being in a darker environment

In most cases, your plant perks up quickly once it’s unboxed, watered (if needed), and placed in the proper environment.

Unboxing Your Plants

When your plants arrive, we recommend:

1. Open carefully (avoid cutting into foliage)

2. Remove all packing materials

3. Check soil moisture (If the soil feels dry, give it a thorough watering)

4. Let the plant recover (Give it a little fresh air after shipping)

If you ever have questions or concerns, we’re happy to help!

Our 30-Day Plant Promise

We stand behind every order we ship with our 30-Day Plant Promise.

If your plant dies within 30 days of delivery, we will replace it or refund it. We’ve found that if there are ever issues, they typically show up in the first 30 days- so this guarantee gives our customers real peace of mind.

If anything doesn’t look right, contact us and we’ll help you troubleshoot quickly.

Frequently Asked Questions

Do you ship bare-root plants?

No. We ship in soil with an established root system for the best success after delivery.

How fast will my order ship?

Most orders ship the next business day, unless you request a custom ship date.

Will my plant survive shipping?

Yes. Plants are resilient when packed correctly and shipped quickly. Our process is designed to protect your plant throughout transit.

What if my plant arrives droopy?

This is usually temporary from being in a dark box. Unbox promptly, check moisture, and allow time to adjust. If you’re concerned, reach out—we’re here to help.