We're committed to helping you succeed
Whether you need planting advice, troubleshooting tips, or help with a warranty claim, you've come to the right place. Send us a message below, or find a quick answer on this page.
How can we help?
A real person on our team will get back to you. Filing a warranty claim? Please include:
- Your order number
- A clear photo of the plant
- What happened & where it's planted
Covered by our 1 Year Warranty
Every plant we ship is covered for 365 days from your delivery date.
If your plant arrives damaged, or fails to thrive within 30 days of delivery, we'll send a replacement at no cost to you.
If your plant doesn't survive between days 31 and 365, we'll replace it for 50% of the current retail price.
We review claims within 1–2 business days. One replacement per plant. How claims work · Full warranty terms
Common plant problems
Most issues have a simple fix. Find your symptom below.
Yellow leaves
- Possible causes
- Overwatering, underwatering, or nutrient deficiency.
- Solution
- Check soil moisture, adjust your watering schedule, and consider a balanced fertilizer.
Brown tips on leaves
- Possible causes
- Low humidity, underwatering, or salt buildup in the soil.
- Solution
- Mist indoor plants, water consistently, and flush the soil to remove excess salts.
Plant not growing
- Possible causes
- Transplant shock, poor soil quality, or not enough sunlight.
- Solution
- Be patient as plants acclimate, test soil pH and nutrients, and move the plant to better light.
Wilting or drooping
- Possible causes
- Root rot, underwatering, or temperature stress.
- Solution
- Check soil drainage, water appropriately, and make sure the plant suits its environment.
Looks dead in winter? Likely not! Many trees go dormant. Gently scratch a main stem: green underneath means it's alive. Look for new growth in spring, or send us a photo.
More answers in our FAQ.
Quick planting tips
For detailed advice on your specific plant, see the planting and care guide on its product page.
Trees & shrubs
Plant in well-draining soil, water deeply after planting, and mulch to retain moisture.
Flowers & bushes
Give them proper spacing, water regularly, and choose a spot with the recommended light.
Indoor plants
Place in indirect sunlight, water based on the plant's needs, and avoid overwatering.
Frequently asked questions
How often should I water my new plants?
Water newly planted trees and shrubs deeply 2–3 times a week for the first month. During the summer months and in warmer regions, more frequent watering may be necessary. Water indoor plants when the top inch of soil feels dry.
Can I move my plant if it's in the wrong location?
Yes, but timing matters. Transplant outdoor plants during cooler months (spring or fall). Transplant shock can occur, but moving plants is often successful. Take an appropriate amount of roots and soil with the plant based on its size. For indoor plants, avoid moving them too often to reduce stress. Note that plants moved after their original planting aren't covered by our warranty.
What should I do if my plant arrived damaged?
Take a photo and send us a message with your order number. Damage on arrival is covered by a free replacement under our 1 Year Warranty.
My deciduous tree looks dead in winter. Is it?
Likely not! Many trees go dormant in winter. Look for new growth in spring before assuming the plant is dead. Dormant plants aren't considered losses under our warranty, so if you're unsure, send us a photo first.
Still need help?
If you can't find the answer here, we're happy to assist you directly.