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Backed by our 1 Year Warranty
We stand behind every plant we ship for 365 days from your delivery date. If you have any issues, let us know and we'll make it right.
If your plant arrives damaged, or fails to thrive within 30 days of delivery, we'll send a replacement at no cost to you.
If your plant doesn't survive between days 31 and 365, we'll replace it for 50% of the current retail price.
To file a claim, send us:
- Your order number
- A clear photo of the plant
- A short note on what happened and where it was planted
Dormant or dead?
Many trees and shrubs lose their leaves in fall and winter. Gently scratch a main stem: green underneath means it's alive. Not sure? Send us a photo first and we'll help.
Popular help topics
Shipping & delivery
Shipping times based on your location, how we handle weather delays, and what to do if your package arrives damaged.
Read how we shipPlanting & care guides
How to plant trees and shrubs, seasonal care, houseplant tips for beginners, and common plant problems and solutions.
Open the planting guideTrack your order
We email your FedEx tracking number when your order ships. Questions about your delivery? Our team can help.
Get an order updateFor every order, we plant a tree in Africa
Nationwide Plants is proud to give back, helping reforest ecosystems and empower local communities. Your purchase makes an impact.
Read about our missionHave a question that isn't covered here?
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