We’re here to make your plant shopping and care experience as seamless as possible. Whether you’re looking for guidance on planting, troubleshooting tips, or details about your order, our Help Center has the answers you need.
Frequently Asked Questions (FAQs)
Find quick answers to common questions about our plants, shipping, and policies:
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Ordering: Learn about our ordering process, payment options, and discounts.
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Shipping & Delivery: Get details on shipping timelines, tracking your order, and what to do if there’s an issue with delivery.
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Plant Care: Explore tips for planting, watering, and ensuring your plants thrive in their new home.
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Returns & Replacements: Understand our 30-Day Healthy Plant Assurance and how we handle replacements or store credit.
Visit the FAQ Page
Contact Us
If you need personalized assistance, our support team is ready to help!
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Email Us: Reach out to us at support@nationwideplants.com for a response within 24 hours.
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Call Us: Speak directly with our team by calling (704) 443-8256 during business hours.
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Live Chat: Use our live chat feature for real-time support (available during business hours).
Planting & Care Guides
Need help getting started? Our guides cover everything from choosing the right spot to ensuring your plants flourish. Topics include:
- How to Plant Trees and Shrubs
- Seasonal Care for Your Plants
- Houseplant Care Tips for Beginners
- Common Plant Problems and Solutions
View Planting & Care Guides
Track Your Order
Curious about the status of your delivery? Use our online tracking tool to get real-time updates. Simply enter your order number and email address.
Track My Order
Shipping Policies
We carefully package and ship all plants to ensure they arrive healthy and ready to thrive. Learn more about:
- Shipping times based on your location
- How we handle weather delays
- What to do if your package arrives damaged
Read Our Shipping Policies
Returns & Replacements
We stand by our plants with our 30-Day Healthy Plant Assurance. If you experience any issues, let us know, and we’ll make it right. Learn more about:
- How to request a replacement
- What qualifies for store credit
- Guidelines for dormant plants
Learn About Returns & Replacements
Community Support
Nationwide Plants is proud to give back. For every order, we plant a tree in Africa, helping to reforest ecosystems and empower local communities. Learn more about how your purchase makes an impact.
Read About Our Mission
Have a question that isn’t covered here? We’re just a click or call away! Let us know how we can assist you. 🌱
