Terms of Service
Please read these terms carefully before using our site or placing an order. They explain our warranty, orders, shipping, returns and more.
1Overview
This website is operated by Nationwide Plants, LLC. Throughout the site, the terms "we", "us", and "our" refer to Nationwide Plants, LLC. By accessing our website and placing an order, you agree to abide by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms referenced herein. These Terms apply to all visitors, customers, and users of the site.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms. Please read them carefully before accessing or using our site.
2Guarantee & warranty
At Nationwide Plants, LLC, we are dedicated to ensuring your plants arrive happy and healthy. Every plant is covered by our 1 Year Warranty for 365 days from the date of delivery. Should any issues arise during that time, please contact our support team. Here's how our warranty works:
If your plant arrives damaged, or fails to thrive within the first 30 days after delivery, we'll send a free replacement as quickly as we can.
If your plant doesn't survive between days 31 and 365 after delivery, we'll replace it for 50% of the current retail price and ship a healthy new plant to your door.
- Filing a claim: contact us with your order number, a clear photo of the plant, and a short description of what happened and where it was installed. We review claims within 1–2 business days. For claims in days 31–365, we'll send a secure payment link for 50% of the current retail price.
- Replacement limit: the warranty covers one replacement per plant within the 365-day window.
- Exclusions: plants installed outside their recommended USDA hardiness zone, damage from improper care, damage from external factors beyond our control (such as severe weather, animals, insects or disease), plants moved after the original planting, commercial or resale purchases, and plants in dormancy are not covered.
Read the full warranty terms, including what counts as a covered loss.
3Order changes & cancellations
Changes or cancellations must be made within 4 hours of placing the order.
Once an order is placed, it is processed and shipped promptly. If your order has already been processed but not shipped, you may be charged a restocking fee of 20%. Once shipped, cancellations cannot be made.
If you mistakenly submit a duplicate order, contact us immediately. Orders cannot be edited or combined once the fulfillment process has begun.
4Shipping & delivery
We take great care in packaging your plants to ensure safe transit. While our estimated shipping dates are over 95% accurate, external factors (such as severe weather) may cause delays. Shipping schedules can be affected by climate conditions, and certain plants may only be shipped during optimal seasons.
- Damaged packages: if your package arrives damaged, please refuse the shipment and contact us immediately. Plants that arrive damaged are covered by a free replacement under our 1 Year Warranty when reported within 30 days of delivery. Please include photos with your claim.
- Spring & dormant shipping: some plants may arrive in a dormant state depending on the season. Dormancy is essential to the health of certain species, and we cannot process claims for dormant plants until they've had adequate time to exit dormancy.
More details in our shipping policy.
5Returns & refunds
Live plants & trees
We do not accept returns of live plants or trees, to ensure the health of our nursery stock. Plant issues are covered by our 1 Year Warranty instead.
Hard goods & supplies
Eligible for return within 30 days, in original condition and packaging. Customers are responsible for return shipping costs.
If you encounter issues with your plant, please contact us as soon as possible, and we will assist you under the terms of our 1 Year Warranty. If a replacement variety is out of stock, we may offer a comparable substitute (with your approval) or store credit for the equivalent replacement value. See returns & warranty.
6Product information & growth rates
We strive to provide accurate information, but we cannot guarantee exact growth rates, flowering times, or plant characteristics, as these vary based on environmental factors and care.
- Pot sizes: please note that listed pot sizes may differ from conventional gallon measurements. Your plant may also be pruned before shipping to ensure future growth.
- Growth rates: plant growth rates are estimates and can vary significantly depending on care, climate, and local soil conditions.
7Governing law & dispute resolution
These Terms and your use of the Service will be governed by the laws of the state of [Your State]. Any disputes shall be resolved through binding arbitration, with both parties agreeing to forgo litigation in favor of alternative dispute resolution.
8Limitation of liability
Our liability will not exceed the cost of your original order in any circumstance. We cannot guarantee plant success once they leave our care, as environmental factors beyond our control may impact plant health.
Agreement to these terms
By completing a purchase with us, you acknowledge and accept these Terms of Service. If you have any questions, please reach out to our support team.