Frequently asked questions
Answers to common questions about orders, shipping and our 1 Year Warranty, plus planting and troubleshooting tips to help your trees, shrubs and flowers thrive.
Your order and our 1 Year Warranty
If your plant arrives damaged, or fails to thrive within 30 days of delivery, we'll send a replacement at no cost to you.
If your plant doesn't survive between days 31 and 365, we'll replace it for 50% of the current retail price.
What is your guarantee?
Every plant we ship is backed by our 1 Year Warranty, starting on your delivery date:
- Days 1–30: if your plant arrives damaged or fails to thrive, we'll send a free replacement.
- Days 31–365: if your plant doesn't survive, we'll replace it for 50% of the current retail price.
The warranty covers one replacement per plant. Read the full warranty terms.
How do I file a warranty claim?
- Contact us through our help page, or email support@nationwideplants.com.
- Include your order number, a clear photo of the plant, and a short note on what happened and where it was planted.
- We'll review your claim within 1–2 business days. For claims after day 30, we'll send a secure payment link for 50% of the current retail price, and your replacement ships on the next available date for your zone.
What isn't covered by the warranty?
- Plants installed outside their recommended USDA hardiness zone
- Improper care, such as over- or under-watering, over-pruning, fertilizer burn, herbicide damage, or planting too deep or too shallow
- Severe weather, drought, freezes, animals, insects, disease, vandalism or accidents
- Plants moved or transplanted after the original planting
- Commercial landscaping or resale purchases (residential customers only)
Plants that are dormant, stressed or slow to establish aren't considered losses. Not sure? Send us a photo first.
My plant arrived damaged. What should I do?
Take a photo and contact us with your order number. Damage on arrival is covered by a free replacement under our 1 Year Warranty.
Can I return a plant?
To protect the health of our nursery stock, we can't accept returns of live plants or trees. They're covered by our 1 Year Warranty instead. Hard goods and garden supplies can be returned within 30 days in their original condition and packaging. See returns & warranty.
How long will it take for my items to arrive?
Delivery times typically range from 2 to 7 business days, depending on the destination. Handling time is approximately 1–3 business days, then an additional 1–4 business days in transit. We do our best to ensure your plants arrive as quickly as possible. See how we ship.
Getting your plants in the ground
When is the best time to plant my tree, flower or shrub?
The ideal planting time depends on your location and the plant type.
- In general, spring and fall are the best times for planting, as temperatures are milder.
- For colder climates, avoid planting in frozen ground or during extreme heat waves.
- For tropical or warmer climates, planting can often be done year-round.
How do I prepare the soil for planting?
- Test your soil's pH and nutrient levels using a home test kit.
- Add organic matter like compost to improve soil texture and fertility.
- Ensure proper drainage by loosening compacted soil. If the area tends to hold water, consider raised beds or adding sand to improve drainage.
How deep should I plant my tree or shrub?
The planting hole should be twice as wide as the root ball but no deeper than the root ball itself. The top of the root ball should sit slightly above ground level to prevent over-burying and root rot.
Can I plant in clay soil?
Yes, but clay soil needs preparation. Mix in organic matter like compost or aged manure to improve drainage and aeration, and plant on a mound. Consider trenching a drain from the planting hole. Raised beds or berms are also good options for clay-heavy areas.
How do I know if my soil is too compacted for planting?
Test your soil by inserting a screwdriver or garden spade. If it's difficult to push in, your soil may be too compacted. Loosen it by aerating or mixing in organic matter like compost or sand.
Can I plant multiple trees or shrubs close together?
Yes, but consider their mature size and spacing requirements. Crowded plants compete for nutrients and light, which can stunt growth. Follow the recommended spacing for each species, listed on its product page.
Do I need to stake my new tree?
Only stake trees if they're in a windy area, have weak trunks, or are top-heavy. Remove stakes after the first growing season so the tree grows strong and self-supporting.
Should I fertilize my plant right after planting?
Avoid fertilizing immediately after planting, as it can stress the roots. Wait 4–6 weeks to let the plant establish itself, then apply a slow-release, balanced fertilizer to encourage healthy growth.
Do I need to prune my shrubs right after planting?
Avoid heavy pruning right after planting, since the plant needs time to establish its roots. Remove only damaged or dead branches at this stage.
How do I know if my plant is root-bound?
Check for roots circling the bottom of the pot or growing out of the drainage holes. If it's root-bound, carefully loosen the roots before planting so they can spread into the new soil.
Can I move my plant if I realize it's in the wrong spot?
Yes, but timing matters. Transplant during cooler months (early spring or fall) to minimize stress. Water thoroughly before and after moving, and try to keep the root ball intact. Note that plants moved after their original planting aren't covered by our warranty.
Watering your new plants
How often should I water my new plant?
New plants need consistent watering, especially during the first few weeks:
- For trees and shrubs, water deeply 2–3 times per week.
- For flowers, water lightly every day until established.
- Adjust for the weather: water more in dry, hot conditions and less during cooler or rainy periods.
What's the best way to water newly planted trees and shrubs?
Use a slow, deep watering method to encourage roots to grow downward. A soaker hose or slow drip works best. Avoid shallow watering, which can lead to weak root systems.
What should I do if my plant has mold on the soil?
Mold on the soil is often caused by overwatering or poor drainage. Remove the top layer of moldy soil and replace it with fresh, dry soil. Adjust your watering routine and make sure the pot drains properly.
Heat, cold and everything in between
Know your zone. Choose plants suited to your USDA hardiness zone for the best results. Plants installed outside their recommended zone aren't covered by our warranty. Find your growing zone.
What plants do best in hot, dry climates?
Drought-tolerant plants, such as succulents, cacti, and hardy trees like junipers or desert willows, thrive in arid conditions. Use mulch to retain soil moisture, and plant in the early morning or evening to reduce heat stress.
Can I plant in the summer, or is it too hot?
You can plant in summer with extra care. Water deeply and frequently, mulch to retain moisture, and avoid planting during the hottest part of the day. Choose heat-tolerant species for the best results.
How can I protect plants from extreme cold?
- Apply mulch around the base to insulate roots.
- Cover small plants with burlap or frost blankets.
- Water before a freeze, as moist soil holds heat better than dry soil.
How can I help my plant recover from frost damage?
Wait until the risk of frost has passed before pruning damaged areas. Water deeply to help the plant recover, and add mulch to regulate soil temperature.
Is something wrong with my plant?
Dormant or dead? Gently scratch a small spot on a main stem with your fingernail. Green or moist underneath means it's alive. Still not sure? Send us a photo and we'll help.
My plant's leaves are turning yellow. What should I do?
- Overwatering: check if the soil is soggy. Reduce watering and make sure it drains well.
- Underwatering: feel the soil 2–3 inches below the surface. If it's dry, increase watering.
- Nutrient deficiency: use a balanced fertilizer to replenish essential nutrients.
My plant looks wilted even though I've watered it. What's wrong?
- Transplant shock: plants often feel stress after planting. Give it time and avoid overwatering.
- Heat stress: shade the plant during hot afternoons and water in the morning.
- Overwatering: wilting can also happen when roots are drowning. Check the drainage.
Why are my flowers wilting after I transplanted them?
Wilting is often a sign of transplant shock. Water thoroughly, avoid fertilizing right away, and give them partial shade for a few days to help them acclimate.
My plant's leaves are brown and crispy. Is it dead?
Not necessarily! Browning can happen because of:
- Underwatering: water deeply and consistently.
- Sunburn: if it's planted in full sun, move it to partial shade if possible.
- Root damage: check the roots for rot or damage.
My plant dropped all its leaves after arrival. Is it dying?
Leaf drop is common as plants adjust to a new environment. Keep watering as recommended and give the plant time to acclimate. Make sure it isn't in a drafty or extreme spot, such as too much sun or cold wind. In fall and winter, deciduous plants may simply be going dormant.
My plant isn't growing or producing new leaves. What can I do?
- Seasonal dormancy: some plants naturally go dormant in colder months.
- Nutrient deficiency: add a slow-release fertilizer to boost growth.
- Planting depth: make sure the root ball isn't buried too deep. Roots need oxygen.
My evergreen is losing needles. Should I be worried?
Some needle drop is normal, especially on older, inner needles. If the loss is heavy or concentrated on one side, check for pests, disease or watering issues.
My tree has bark peeling off. Is this a problem?
Peeling bark can be normal for some species, or a sign of stress. Check for pests, sunscald or disease. Protect young trees from sunscald with tree wraps in winter.
There are spots or discoloration on my plant's leaves.
- Inspect for pests like aphids or spider mites, and use insecticidal soap if needed.
- Fungal issues like leaf spot can be treated with fungicide and better air circulation. Remove heavily affected leaves to prevent spread.
My plant has white powdery spots on its leaves.
This is likely powdery mildew, a common fungal issue. Increase air circulation, avoid wetting the leaves when watering, and apply a fungicide if needed. Prune affected leaves to prevent further spread.
How do I know if my plant is getting enough sunlight?
- Pale leaves or sparse growth may mean it needs more light.
- Scorched or curling leaves may mean it's getting too much direct sun.
Adjust its location based on its light needs: full sun, partial sun or shade.
My plant is growing unevenly or leaning. What should I do?
Uneven growth often comes from inconsistent sunlight. Rotate potted plants weekly to promote balanced growth. For in-ground plants, consider staking to encourage upright growth.
How can I protect my plants from pests naturally?
- Introduce beneficial insects like ladybugs or praying mantises.
- Use neem oil or a mild soap spray.
- Plant companion plants, such as marigolds, to deter pests.
General tips for success
Mulch smartly
Mulch retains moisture and suppresses weeds. Keep it 2–3 inches away from the trunk to prevent rot.
Prune wisely
Remove dead or damaged branches, but avoid heavy pruning right after planting.
Check local conditions
Know your hardiness zone and choose plants suited to your climate. Find your zone.
Still have questions?
Our team of experts is here to guide you. Reach out for personalized advice.