Nationwide Plants Return Policy

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The Nationwide Plants 30-Day Healthy Plant Promise and Return Policy

At Nationwide Plants, LLC, we take pride in delivering more than just plants— we send you landscaping with with confidence. Our 30-Day Plant Promise helps you trust that your plants will arrive in excellent condition, and gives you time to let them adjust to their new home, whether in your garden or your living space.

Our Commitment to You

We’re dedicated to providing plants that thrive, and our 30-Day Healthy Plant Assurance is designed to back that commitment. Here’s what you can expect:

  • Healthy Arrival Guarantee: Each plant is carefully handpicked, nurtured, and securely packaged to ensure it arrives healthy and ready to flourish.

  • 30 Days of Confidence: Plants are living things, and we’re confident they’ll adapt to their new environment. If you encounter issues with your plant's health within the first 30 days, we’ll work with you to make it right.

First Step, Pick your Solution

If your plants aren’t adjusting as expected, we offer the following solutions:

  • Hassle-Free Replacement: We’ll send you a replacement plant at no additional cost if your original plant doesn’t thrive within the first 30 days.

  • Store Credit: Prefer to try something different, or to try again later? We can issue store credit equal to the value of the affected plant, with free shipping for your next order.

Note: Plants naturally undergo some changes as they adapt to their new surroundings. Leaf drop, slight discoloration, or slight differences in appearance are normal. If you’re unsure whether your plant is experiencing normal acclimation or a health issue, our support team is here to help.

Process for Plant Replacements and Request for Store Credit

If you need to take advantage of our 30-Day Healthy Plant Assurance, follow these simple steps:

  1. Reach Out: Contact us via email at support@nationwideplants.com, visit our website’s contact page, or call (704) 443-8256.

  2. Share Photos: Provide clear photos of your plant so we can assess its condition and determine the best course of action.

  3. Resolution: We’ll promptly arrange a replacement or issue store credit to ensure your satisfaction and gardening success.

Special Note for Dormant Plants

Deciduous trees and shrubs purchased during their dormant season (winter or early spring) may arrive without leaves or visible growth. This is completely normal and protects the plant during transit. If you don’t observe signs of life by May 30th, please contact us by June 5th for guidance or a replacement if needed.

Why We Stand Out

At Nationwide Plants, we understand that planting is about more than aesthetics—it’s about creating thriving spaces that enrich your life and the environment. From selecting the healthiest plants to offering expert support, we’re committed to helping you succeed every step of the way.

With Nationwide Plants, you’re not just purchasing plants; you’re gaining a trusted partner in your gardening journey. Whether it’s ensuring healthy arrival or guiding you through the growth process, we’re here to make sure your plants thrive—guaranteed.

Let’s grow something beautiful together. 🌱

 

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