Covered for a full year
Plants are living things, so instead of asking you to ship a plant back, we replace it. Every plant we ship is backed by our 1 Year Warranty, starting on your delivery date.
Your 1 Year Warranty
Coverage starts the day your plants are delivered and runs for 365 days.
If your plant arrives damaged, or fails to thrive within 30 days of delivery, we'll send a replacement at no cost to you, as quickly as we can.
If your plant doesn't survive between days 31 and 365, we'll replace it for 50% of the current retail price and ship a healthy new plant to your door.
One replacement per plant during the 365-day window.
How to file a claim
It only takes a few minutes. Have your order number and phone camera ready.
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Contact us through our help page.
Go to our support page, or email support@nationwideplants.com.
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Include three things.
Your order number, a clear photo of the plant, and a short note on what happened and where it was planted.
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We'll respond within 1–2 business days.
We'll review your claim and confirm next steps.
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Your replacement ships.
For claims in days 31–365, we'll send a secure payment link for 50% of the current retail price. Once it's paid, your replacement ships on the next available send date for your hardiness zone.
What's covered
A plant is a covered loss when it shows no signs of life.
Covered losses
- Trees and shrubs: no green tissue under a light bark scratch on the main stem or trunk
- Perennials and grasses: no live growth from the crown once the growing season has started in your zone
- Evergreens: brown, brittle foliage throughout the whole plant with no live tissue left
- Plants that arrive damaged (days 1–30)
Not covered
- Plants installed outside their recommended USDA hardiness zone
- Improper care, such as over- or under-watering, over-pruning, fertilizer burn, herbicide damage, or planting too deep or too shallow
- Severe weather, drought, freezes, animals, insects, disease, vandalism or accidents
- Plants moved or transplanted after the original planting
- Commercial landscaping or resale purchases (residential customers only)
- Indoor plants kept outdoors, or outdoor plants kept indoors, against their care instructions
If your plant is out of stock
Swap for a similar plant
We'll suggest a comparable variety and ship it with your approval.
Or take store credit
Credit for the replacement value, good for 24 months on anything in our catalog.
Dormant isn't dead
Many trees and shrubs drop their leaves in fall and winter, and some plants take a full season to settle in.
Try the scratch test. Gently scratch a small spot on a main stem with your fingernail. Green or moist underneath means it's alive.
Plants that are dormant, stressed, slow to establish or recovering from transplant shock aren't considered losses. Not sure? Send us a photo first and we'll help you tell the difference.
Returning non-plant items
30-day returns on supplies
Hard goods and garden supplies can be returned within 30 days of delivery, in their original condition and packaging. Return shipping is the customer's responsibility.
To protect the health of our nursery stock, we can't accept returns of live plants or trees. They're covered by the warranty above instead.
Questions? We're happy to help.
Whether you need planting advice or want to start a claim, a real person on our team will help.
Applies to orders placed on or after September 4, 2026. Read the full warranty terms.