From our nursery to your doorstep
Ordering live plants online should feel exciting, not stressful. We only ship healthy, well-rooted trees and plants, packed to arrive ready to thrive.
We never cut corners on roots
Some nurseries cut corners to save on shipping. A strong root system is the foundation for long-term success, so your plant should arrive ready to thrive, not struggling to recover from shortcuts.
We never
- Ship bare-root plants
- Cut roots to fit a plant into a small box
We always
- Ship plants with healthy, developed roots, so they establish faster at your home
- Put plant health first, not minimizing shipping costs
Watch: what to expect from your delivery
Your plant's journey
Once you place your order, our nursery team selects your plant and inspects it to make sure it meets our quality standards. We try our best to exceed your expectations!
Strong health
Vibrant foliage and no signs of stress.
Developed roots
A well-developed root system that's ready for your yard.
Correct size
Sized to match exactly what you ordered.
- SelectedHand-picked and inspected by our nursery team
- WateredA good drink right before the trip
- WrappedRoots sealed in a plastic bag so they don't dry out
- PackedSecured in a strong box built for live plants
- ShippedHanded to FedEx, with tracking emailed to you
Packed & protected
Live plants can't be packed like ordinary boxes, so we do it differently. Your plant is secured inside a strong shipping box to protect it while traveling.
Support for stability
Support materials keep your plant upright and steady.
Pot & root protection
Extra protection around the pot and roots.
Reinforced boxes
Larger trees ship in oversize boxes built for their size and structure.
Several plants in one box? That's on purpose. It spreads the weight evenly, which keeps your plants safe and secure throughout delivery.
Shipped with FedEx
- Ships Monday–Friday
- Most orders ship the next business day
- Tracking emailed when it ships
Over the years, we've found FedEx to be the best carrier for live plants, especially larger items. Want a different date? You can request a custom ship date.
Quickest delivery
FedEx delivers quickest across the country.
Gentle handling
They're the most gentle with live plants.
Less plant stress
Faster transit means less time in the box.
Nurseries on both coasts
We ship from multiple locations across the country, including both the East Coast and West Coast. This lets us:
- Deliver faster in more regions
- Reduce time in transit for your plants
- Ship large items more efficiently
How we measure your trees
When you order a 5–6 ft. tree, you get a tree that's 5–6 ft. tall above the soil, not "including the container." You'll know what to expect when it arrives, and what it will look like in the ground.
More detail: tree sizes · shrub sizes · houseplant sizes
When your plants arrive
It's completely normal for a plant to look slightly different after shipping. In most cases it perks up quickly once it's unboxed, watered if needed, and placed in the right spot.
Normal after shipping
- Minor leaf drop
- Soil that shifted slightly in the pot
- Temporary drooping from being in a dark box
Unbox in 4 steps
-
Open carefully
Avoid cutting into foliage.
-
Remove all packing
Including the bag around the roots.
-
Check soil moisture
If it feels dry, water thoroughly.
-
Let it recover
Give it fresh air after the trip.
Covered by our 1 Year Warranty
Every plant we ship is covered for 365 days from your delivery date.
If your plant arrives damaged, or fails to thrive within 30 days of delivery, we'll send a replacement at no cost to you.
If your plant doesn't survive between days 31 and 365, we'll replace it for 50% of the current retail price.
One replacement per plant. If anything doesn't look right, contact us and we'll help you troubleshoot quickly. How to file a claim · Full warranty terms
Frequently asked questions
Do you ship bare-root plants?
No. We ship in soil with an established root system for the best success after delivery.
How fast will my order ship?
Most orders ship the next business day, Monday through Friday, unless you request a custom ship date.
Will my plant survive shipping?
Yes. Plants are resilient when packed correctly and shipped quickly. Our process is designed to protect your plant throughout transit.
What if my plant arrives droopy?
This is usually temporary from being in a dark box. Unbox promptly, check moisture, and allow time to adjust. If you're concerned, reach out. We're here to help.
What if my plant arrives damaged?
Take a photo and contact us with your order number. Damage on arrival is covered by a free replacement under our 1 Year Warranty.
Questions? We're happy to help.
Whether it's about your delivery or planting your new trees, a real person on our team will help.