One Year Limited Warranty
Your Plants are Guaranteed
Your Plants are Guaranteed
Your plants are guaranteed to arrive happy & healthy with our 1 Year Limited Warranty. Your order will arrive healthy and stay healthy while they adapt to your climate. If not, just call us at (704) 443-8256.
Free Shipping on All Orders
Free Shipping on All Orders
Free shipping on all orders. Your plants will ship out the next business day... expertly packed so that your plants will arrive happy and healthy!
How We Ship Your Plants
Ordering live plants online should feel exciting, not stressful! We only ship healthy, well-rooted trees and plants!
Beware- not all plant nurseries are the same! Others can cut corners to save money:
- We never ship bareroot plants
- We never cut roots to fit into a small box
- We always ship plants with healthy, developed roots so they establish faster at your home
- We focus on plant health first- not minimizing shipping costs
A strong root system is the foundation for long-term success, and we believe your plant should arrive ready to thrive- not struggling to recover from shortcuts.
How we Select Your Plants
Once you place your order, our nursery team selects your plant and inspects it to make sure it meets our quality standards. Every plant we ship is chosen for:
- Strong health and vibrant foliage
- A well-developed root system
- Correct sizing based on your order
We take pride in sending plants that are ready to succeed when they arrive at your home. We try our best to exceed your expectations!
Once your plants are selected, we give them a drink of water before their journey. Then, we wrap each plant's roots up in a plastic bag, so that they do not dry out during shipping.
Carefully Packed & Protected
Live plants can’t be packed like ordinary boxes, so we do it differently.
Your plant is carefully secured inside a strong shipping box to protect it while traveling. Packaging may include:
- Support materials for stability
- Protection around the pot and roots
- Reinforced boxing for added protection
For larger trees, we use oversize boxes designed to safely accommodate the size and structure of your plant during shipping.
Sometimes, you will receive multiple plants inside a box. This is helpful because it can evenly distribute the weight throughout the box, which helps keeps the plants safe and secure throughout delivery.
Fast & Reliable with FedEx
Most Nationwide Plants orders ship with FedEx. Over the years, we’ve found FedEx to be the best carrier for live plants, especially larger items, because:
- They deliver quickest across the country
- They are the most gentle with live plants
- Faster transit means less plant stress
Once your order ships, we will email you tracking information so you can follow your delivery from our nursery to your doorstep.
We ship Monday through Friday. Most orders ship the next business day, unless you request a custom shipping date.
Multiple Nursery Locations
We ship from multiple locations across the country, including both the East Coast and West Coast. This allows us to:
- Deliver faster in more regions
- Reduce time in transit for your plants
- Ship large items more efficiently
How We Measure Your Trees
We measure tree height from the soil line, not including the pot.
That means when you order a 5-6 ft. tree, you’re getting a tree that is 5-6 ft. tall above the soil, not “including the container.” This gives you a good idea of what to expect when your trees arrive, and what they will look like when they are in the ground.
After Your Plants Arrive
It’s completely normal for a plant to look slightly different after shipping. Your plant has been traveling in a box, so you may notice:
- Minor leaf drop
- Soil that shifted slightly in the pot
- Temporary drooping from being in a darker environment
In most cases, your plant perks up quickly once it’s unboxed, watered (if needed), and placed in the proper environment.
Unboxing Your Plants
When your plants arrive, we recommend:
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Open carefully (avoid cutting into foliage)
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Remove all packing materials
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Check soil moisture (If the soil feels dry, give it a thorough watering)
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Let the plant recover (Give it a little fresh air after shipping)
If you ever have questions or concerns, we’re happy to help!
Our 30-Day Plant Promise
We stand behind every order we ship with our 30-Day Plant Promise.
If your plant dies within 30 days of delivery, we will replace it or refund it. We’ve found that if there are ever issues, they typically show up in the first 30 days- so this guarantee gives our customers real peace of mind.
If anything doesn’t look right, contact us and we’ll help you troubleshoot quickly.
Frequently Asked Questions
Do you ship bare-root plants?
No. We ship in soil with an established root system for the best success after delivery.
How fast will my order ship?
Most orders ship the next business day, unless you request a custom ship date.
Will my plant survive shipping?
Yes. Plants are resilient when packed correctly and shipped quickly. Our process is designed to protect your plant throughout transit.
What if my plant arrives droopy?
This is usually temporary from being in a dark box. Unbox promptly, check moisture, and allow time to adjust. If you’re concerned, reach out—we’re here to help.
Want Bigger Plants?
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The One Year Limited Warranty thrives in Zones If you live in the green area above, we recommend the One Year Limited Warranty. |
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The One Year Limited Warranty thrives in Zones If you live in the green area above, we recommend the One Year Limited Warranty. |
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| Your Growing Zone | |
| Recommended Zones | |
| Mature Height | |
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Description
Description
One Year Guarantee
Effective May 8, 2026 — applies to all orders placed on or after this date.
When you order from Nationwide Plants, you're not just buying a plant — you're investing in your landscape. That's why we stand behind every plant we ship with a full 365 days of coverage, so you can plant with confidence knowing we have your back from delivery day through every season ahead.
Days 1–30: The 30-Day Plant Promise
If your plant arrives damaged, or if it fails to thrive within the first 30 days after delivery, we'll send a free replacement — as quick as we can.
Just contact us here with your order number and a quick photo, and we'll ship a replacement at no cost to you.
Days 31–365: The Happy & Healthy Guarantee
We've now expanded our coverage to a full year. If your plant doesn't survive between days 31 and 365 after delivery, we'll replace it for 50% of the current retail price and ship a healthy new plant to your door.
This gives you a full growing season (and then some) to see how your plants establish, without the risk of a total loss.
How to File a Claim
Filing a claim is simple. Within your coverage window:
- Go to our help page here
- Include in your message:
- Your order number
- A clear photo of the plant
- A short description of what happened and where the plant was installed
- We'll review your claim within 1–2 business days and confirm next steps.
- For Days 31–365 claims, we'll send a secure payment link for 50% of the current retail price. Once paid, your replacement ships on the next available send date for your hardiness zone.
What Counts as a Covered Loss
A plant is considered a covered loss when it shows no signs of life:
- Trees and shrubs: No green tissue under a light bark scratch on the main stem or trunk.
- Perennials and ornamental grasses: No live growth from the crown once the appropriate growing season has begun for your zone.
- Evergreens: Browning, brittle needles or foliage throughout the entire plant with no remaining live tissue.
Plants that are simply dormant, stressed, slow to establish, or recovering from transplant shock are not considered losses — many of our plants take a full season to settle in and reach their best appearance.
If you're not sure whether your plant is dormant or truly dead, send us a photo first. We're happy to help you tell the difference before filing a claim.
What's Not Covered
To keep our guarantee sustainable for every customer, the following are not eligible for replacement:
- Plants installed outside their recommended USDA hardiness zone
- Damage caused by improper care, including under- or over-watering, over-pruning, fertilizer burn, herbicide damage, or planting too deep or too shallow
- Damage from external factors beyond our control — severe weather events, drought, freezes, animals, insects, disease, vandalism, or accidents
- Plants moved or transplanted after the original planting
- Plants used in commercial landscaping projects or purchased for resale (this guarantee is for residential customers only)
- Indoor plants installed outdoors, or outdoor plants kept indoors, contrary to their care instructions
- Plants in dormancy
Substitutions and Store Credit
If your original plant variety is out of stock when your replacement is ready to ship, we'll work with you to make it right by either:
- Substituting a comparable variety (with your approval), or
- Issuing store credit for the equivalent replacement value, valid for 24 months from the issue date and usable on anything in our catalog.
Replacement Limit
The Happy & Healthy Guarantee covers one replacement per plant within the 365-day window from the date of your original delivery. If a replacement plant also fails, we'll review the situation case by case, but we can't guarantee a second free or discounted replacement on the same item.
Questions?
Our team is here to help you succeed. Whether you need planting advice, aren't sure if your plant is dormant or dead, or have a claim to file, we're a phone call or email away.
support@nationwideplants.com
(704) 443-8256
Monday–Friday, 9 AM – 5 PM ET
Plant with confidence. We're happy to help!